Frequently Asked Questions
Answers to common questions
Account
How do I sign up?
Click the Sign Up button, enter your email and password, then verify your email.
I forgot my password
From the login page, click "Forgot password" and follow the recovery steps.
How do I enable 2FA?
In security settings, enable Two-Factor Authentication and scan with Google Authenticator.
Deposits & Withdrawals
What is the minimum deposit?
Minimum fiat deposit is 100,000 IRT; for crypto, the minimum depends on the network.
Why is my withdrawal pending?
Large withdrawals require manual approval. This usually takes 5-30 minutes.
Trading
What are the trading fees?
Maker and Taker fees start from 0.01% and decrease with trading volume.
What is the maximum leverage?
Maximum leverage is 10x for margin and up to 125x for futures.
Security
How safe are my assets?
Over 95% of assets are kept in cold wallets with AES-256 encryption.
Can I recover my assets?
If you forget your password, you can regain access to your account after identity verification.